NATIV CLIENTS

Everyone works in the channel that suits them, and everything updates itself

Uptimum develops technology for moving materials and logistics on construction sites. Today their CRM connects to WhatsApp, email and any channel that suits the customer, and technicians work directly in WhatsApp. It all happens automatically.

The challenge: many people, many channels, and endless coordination

Uptimum’s customers are on construction sites, and its technicians are in the field. Communicating with them and managing the technicians took constant follow-up and coordination.

What changed

1. The CRM connects to every channel

The CRM connects to WhatsApp, email and any way of communicating that suits the customer. Each customer talks the way that works for them.

2. Messages log and send themselves

What comes in on a channel is logged in the CRM automatically, and outgoing messages go out automatically. Nobody has to copy or update anything by hand.

3. Technicians work in WhatsApp

It is the way that suits them best, so the system adapted to them. They don’t need to learn a new system.

The result: less time chasing updates

Less manual coordination.

Updates move on their own.

Everything in one place.

The CRM is always up to date, whichever channel the conversation happens in.

More time for customers.

Less time coordinating, more time on the work itself.